Support

How to reach us

Email support@kitebubble.com. We read every message and aim to reply within two working days.

Before you write

• A file does not open: tell us the format (CBZ, CBR, PDF, EPUB) and, if you can, where it came from. A screenshot of the error helps.
• Your server does not connect: send the catalog address (without the password) and the server type: Komga, Kavita or Calibre.
• A purchase is missing: open Settings in the app and tap Restore Purchases first. If Pro is still missing, send the email of your Apple Account.
• A translation is wrong: use the thumbs down button in the app. That feedback reaches us without any personal data.

Refunds and subscriptions

Purchases are handled by Apple. You can cancel Pro + AI any time in your App Store account settings, and request a refund at reportaproblem.apple.com.